Welcome To Conflict Management. To view the course outline click on Curriculum Tab.
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To start with your course click on Curriculum tab and Read Instructions that follow
Course Features
- Lectures 20
- Quizzes 4
- Students 12
- Assessments Self
Curriculum
- 6 Sections
- 20 Lessons
- 10 Weeks
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- Read InstructionsPlease read instructions below2
- Session OneDESCRIBE THE MAIN SOURCES OF CONFLICT6
- 2.1A list of possible sources of conflict1 Hour
- 2.2Positive and negative characteristics of conflict in the workplace30 Minutes
- 2.3Organisational conflict modes30 Minutes
- 2.4Transactional analysis in identifying conflict arising in personality types30 Minutes
- 2.5CM Session 1 Video30 Minutes
- 2.6Conflict Management Quiz 130 Minutes8 Questions
- Session TwoEXPLAIN APPROPRIATE TECHNIQUES IN CONFLICT MANAGEMENT5
- Session ThreeDESCRIBE THE APPROPRIATE ACTION PLAN AND STRATEGIES TO MANAGE CONFLICT6
- 4.1Methods available to resolve conflict in terms of the Labour Relations30 Minutes
- 4.2The most appropriate strategy to resolve a particular conflict30 Minutes
- 4.3The need to adopt action plans and adapt them to a particular conflict30 Minutes
- 4.4The role of policies and procedures in place in the organisation are explained in terms of their role in preventing and/or resolving conflicts30 Minutes
- 4.5CM Session 3 Video30 Minutes
- 4.6Conflict Management Quiz 330 Minutes8 Questions
- Session FourEXPLAIN THE ATTRIBUTES OF AN EFFECTIVE CONFLICT MANAGER5
- 5.1Personal attributes of a good conflict manager can be listed with examples of how each characteristic contributes to conflict resolution30 Minutes
- 5.2A skills audit is done by the learner to identify the skills he/she needs to develop to be an effective conflict manager are identified.1 Hour
- 5.3Negative attributes which should be avoided or controlled by an effective conflict manager30 Minutes
- 5.4CM Session 4 Video30 Minutes
- 5.5Conflict Management Quiz 430 Minutes8 Questions
- Summative Assessment / Portfolio of Evidence (POE)1
