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      • Conflict Management

      Conflict Management

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      Michael Nyoni
      management
      (0 review)
      R1,450.00
      iStock_000006665915Medium
      • Overview
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      Welcome To Conflict Management. To view the course outline click on Curriculum Tab.

      To enrol on a course click on the “Buy This Course”. If you have already registered, it will take you to the course, if not, it will redirect you to the learner registration page were you will be required to fill in your details and create your free account.

      To start with your course click on Curriculum tab and Read Instructions that follow

      Course Features

      • Lectures 19
      • Quizzes 4
      • Students 0
      • Certificate Yes
      • Assessments Self
      CoursesmanagementConflict Management
      • Read Instructions 1

        Please read instructions below

        • Lecture1.1
          Instructions 30 min
      • Session One 6

        DESCRIBE THE MAIN SOURCES OF CONFLICT

        • Lecture2.1
          A list of possible sources of conflict 01 hour
        • Lecture2.2
          Positive and negative characteristics of conflict in the workplace 30 min
        • Lecture2.3
          Organisational conflict modes 30 min
        • Lecture2.4
          Transactional analysis in identifying conflict arising in personality types 30 min
        • Lecture2.5
          CM Session 1 Video 30 min
        • Quiz2.1
          Conflict Management Quiz 1 8 questions
      • Session Two 5

        EXPLAIN APPROPRIATE TECHNIQUES IN CONFLICT MANAGEMENT

        • Lecture3.1
          The various business conflict modes 30 min
        • Lecture3.2
          Useful steps to be taken to manage conflict 30 min
        • Lecture3.3
          The route, which conflicts normally follow toward resolution 30 min
        • Lecture3.4
          CM Session 2 Video 30 min
        • Quiz3.1
          Conflict Management Quiz 2 7 questions
      • Session Three 6

        DESCRIBE THE APPROPRIATE ACTION PLAN AND STRATEGIES TO MANAGE CONFLICT

        • Lecture4.1
          Methods available to resolve conflict in terms of the Labour Relations 30 min
        • Lecture4.2
          The most appropriate strategy to resolve a particular conflict 30 min
        • Lecture4.3
          The need to adopt action plans and adapt them to a particular conflict 30 min
        • Lecture4.4
          The role of policies and procedures in place in the organisation are explained in terms of their role in preventing and/or resolving conflicts 30 min
        • Lecture4.5
          CM Session 3 Video 30 min
        • Quiz4.1
          Conflict Management Quiz 3 8 questions
      • Session Four 5

        EXPLAIN THE ATTRIBUTES OF AN EFFECTIVE CONFLICT MANAGER

        • Lecture5.1
          Personal attributes of a good conflict manager can be listed with examples of how each characteristic contributes to conflict resolution 30 min
        • Lecture5.2
          A skills audit is done by the learner to identify the skills he/she needs to develop to be an effective conflict manager are identified. 01 hour
        • Lecture5.3
          Negative attributes which should be avoided or controlled by an effective conflict manager 30 min
        • Lecture5.4
          CM Session 4 Video 30 min
        • Quiz5.1
          Conflict Management Quiz 4 8 questions
      author avatar
      Michael Nyoni
        Twasa Training Level 1 BEE Rated & SETA accredited

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        • Overview
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        R1,450.00
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