Conflict Management (SAQA 114226)
R2,950.00
Welcome To Conflict Management. To view the course outline click on Curriculum Tab.
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To start with your course click on Curriculum tab and Read Instructions that follow
Course Features
- Lectures 20
- Quizzes 4
- Students 9
- Certificate Yes
- Assessments Self
Read Instructions
Please read instructions below
Session One
DESCRIBE THE MAIN SOURCES OF CONFLICT
Session Two
EXPLAIN APPROPRIATE TECHNIQUES IN CONFLICT MANAGEMENT
Session Three
DESCRIBE THE APPROPRIATE ACTION PLAN AND STRATEGIES TO MANAGE CONFLICT
- Methods available to resolve conflict in terms of the Labour Relations
- The most appropriate strategy to resolve a particular conflict
- The need to adopt action plans and adapt them to a particular conflict
- The role of policies and procedures in place in the organisation are explained in terms of their role in preventing and/or resolving conflicts
- CM Session 3 Video
- Conflict Management Quiz 3
Session Four
EXPLAIN THE ATTRIBUTES OF AN EFFECTIVE CONFLICT MANAGER
- Personal attributes of a good conflict manager can be listed with examples of how each characteristic contributes to conflict resolution
- A skills audit is done by the learner to identify the skills he/she needs to develop to be an effective conflict manager are identified.
- Negative attributes which should be avoided or controlled by an effective conflict manager
- CM Session 4 Video
- Conflict Management Quiz 4
Summative Assessment / Portfolio of Evidence (POE)
