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Conflict Management

Michael Nyoni
(0 review)
R1,450.00
Conflict Management

Welcome To Conflict Management. To view the course outline click on Curriculum Tab.

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To start with your course click on Curriculum tab and Read Instructions that follow

Course Features

  • Lectures 19
  • Quizzes 4
  • Students 7
  • Certificate Yes
  • Assessments Self

  • Read Instructions 0/1

    Please read instructions below

    • Lecture1.1
      Instructions
      30 minute(s)

  • Session One 0/6

    DESCRIBE THE MAIN SOURCES OF CONFLICT

    • Lecture2.1
      A list of possible sources of conflict
      1 hour(s)
    • Lecture2.2
      Positive and negative characteristics of conflict in the workplace
      30 minute(s)
    • Lecture2.3
      Organisational conflict modes
      30 minute(s)
    • Lecture2.4
      Transactional analysis in identifying conflict arising in personality types
      30 minute(s)
    • Lecture2.5
      CM Session 1 Video
      30 minute(s)
    • Quiz2.1
      Conflict Management Quiz 1
      8 questions

  • Session Two 0/5

    EXPLAIN APPROPRIATE TECHNIQUES IN CONFLICT MANAGEMENT

    • Lecture3.1
      The various business conflict modes
      30 minute(s)
    • Lecture3.2
      Useful steps to be taken to manage conflict
      30 minute(s)
    • Lecture3.3
      The route, which conflicts normally follow toward resolution
      30 minute(s)
    • Lecture3.4
      CM Session 2 Video
      30 minute(s)
    • Quiz3.1
      Conflict Management Quiz 2
      7 questions

  • Session Three 0/6

    DESCRIBE THE APPROPRIATE ACTION PLAN AND STRATEGIES TO MANAGE CONFLICT

    • Lecture4.1
      Methods available to resolve conflict in terms of the Labour Relations
      30 minute(s)
    • Lecture4.2
      The most appropriate strategy to resolve a particular conflict
      30 minute(s)
    • Lecture4.3
      The need to adopt action plans and adapt them to a particular conflict
      30 minute(s)
    • Lecture4.4
      The role of policies and procedures in place in the organisation are explained in terms of their role in preventing and/or resolving conflicts
      30 minute(s)
    • Lecture4.5
      CM Session 3 Video
      30 minute(s)
    • Quiz4.1
      Conflict Management Quiz 3
      8 questions

  • Session Four 0/5

    EXPLAIN THE ATTRIBUTES OF AN EFFECTIVE CONFLICT MANAGER

    • Lecture5.1
      Personal attributes of a good conflict manager can be listed with examples of how each characteristic contributes to conflict resolution
      30 minute(s)
    • Lecture5.2
      A skills audit is done by the learner to identify the skills he/she needs to develop to be an effective conflict manager are identified.
      1 hour(s)
    • Lecture5.3
      Negative attributes which should be avoided or controlled by an effective conflict manager
      30 minute(s)
    • Lecture5.4
      CM Session 4 Video
      30 minute(s)
    • Quiz5.1
      Conflict Management Quiz 4
      8 questions
Michael Nyoni
    Twasa Training Level 1 BEE Rated & SETA accredited

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      Students Enrolled

      R1,450.00

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