Telephone Etiquette

Welcome to Telephone Etiquette training. Speaking to friends and family over the phone in most times is a fun activity which we look forward to since we generally have a good relationship with these people. In the work environment however, some and at times most people you speak to may not always be friendly or have a good relationship built with them. These people tend to be colleagues, suppliers, customers and other stakeholders that we speak to so as to achieve the goals of the organisation and not for fun. It’s highly important that the manner we speak to these individuals over the phone portrays a professional image of the organisation we represent and ourselves so as to ensure the reputation of the organisation and ours is not jeopardised. This course will empower you with the skills to do this and its important that you practise what you have learnt so as to turn this into a good habit of having proper telephone etiquette skills.

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