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      • Telephone Etiquette

      Telephone Etiquette

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      Michael Nyoni
      sales, service
      (0 review)
      R850.00
      lady on the phone
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      • Curriculum
      • Instructor
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      Welcome to Telephone Etiquette training. Speaking to friends and family over the phone in most times is a fun activity which we look forward to since we generally have a good relationship with these people. In the work environment however, some and at times most people you speak to may not always be friendly or have a good relationship built with them. These people tend to be colleagues, suppliers, customers and other stakeholders that we speak to so as to achieve the goals of the organisation and not for fun. It’s highly important that the manner we speak to these individuals over the phone portrays a professional image of the organisation we represent and ourselves so as to ensure the reputation of the organisation and ours is not jeopardised. This course will empower you with the skills to do this and its important that you practise what you have learnt so as to turn this into a good habit of having proper telephone etiquette skills.

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      To start with your course click on Curriculum tab

      Course Features

      • Lectures 9
      • Quizzes 1
      • Duration 50 hours
      • Skill level All levels
      • Language English
      • Students 15
      • Certificate Yes
      • Assessments Yes
      CoursesserviceTelephone Etiquette
      • Introduction 1

        Please read instructions below first

        • Lecture1.1
          1 – What Is Telephone Etiquette 30 min
      • Telephone Etiquette Workshop 9

        • Lecture2.1
          2 – What are the Benefits of Mastering Telephone Etiquette 30 min
        • Lecture2.2
          3 – Handling Mistakes 30 min
        • Lecture2.3
          4 – Building Customer Relationships 30 min
        • Lecture2.4
          5 – Important Components of a Dialogue 30 min
        • Lecture2.5
          6 – Handling Angry Callers 30 min
        • Lecture2.6
          7 – Probing Skills & Checking Facts 30 min
        • Lecture2.7
          8 – Tips For Telephone Etiquette 30 min
        • Lecture2.8
          Telephone Etiquette Guidelines 30 min
        • Quiz2.1
          Telephone Etiquette Quiz 19 questions
      author avatar
      Michael Nyoni
        Twasa Training Level 1 BEE Rated & SETA accredited

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        • Overview
        • Curriculum
        • Instructor
        • Reviews
        R850.00
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