Curriculum
- 2 Sections
- 9 Lessons
- 10 Weeks
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- IntroductionPlease read instructions below first1
- Telephone Etiquette Workshop9
- 2.12 – What are the Benefits of Mastering Telephone Etiquette30 Minutes
- 2.23 – Handling Mistakes30 Minutes
- 2.34 – Building Customer Relationships30 Minutes
- 2.45 – Important Components of a Dialogue30 Minutes
- 2.56 – Handling Angry Callers30 Minutes
- 2.67 – Probing Skills & Checking Facts30 Minutes
- 2.78 – Tips For Telephone Etiquette30 Minutes
- 2.8Telephone Etiquette Guidelines30 Minutes
- 2.9Telephone Etiquette Quiz19 Questions
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