A list of possible sources of conflict

Positive and negative characteristics of conflict in the workplace

Organisational conflict modes

Transactional analysis in identifying conflict arising in personality types

CM Session 1 Video

Conflict Management Quiz 1

The various business conflict modes

Useful steps to be taken to manage conflict

The route, which conflicts normally follow toward resolution

CM Session 2 Video

Conflict Management Quiz 2

Methods available to resolve conflict in terms of the Labour Relations

The most appropriate strategy to resolve a particular conflict

The need to adopt action plans and adapt them to a particular conflict

The role of policies and procedures in place in the organisation are explained in terms of their role in preventing and/or resolving conflicts

CM Session 3 Video

Conflict Management Quiz 3

Personal attributes of a good conflict manager can be listed with examples of how each characteristic contributes to conflict resolution

A skills audit is done by the learner to identify the skills he/she needs to develop to be an effective conflict manager are identified.

Negative attributes which should be avoided or controlled by an effective conflict manager

CM Session 4 Video

Conflict Management Quiz 4