Curriculum
- 5 Sections
- 22 Lessons
- 10 Weeks
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- Read InstructionsPlease read instructions below1
- Session OneExplain Customer Service6
- Session TwoENGAGE IN AN INTERACTION WITH A CUSTOMER7
- 3.1Opening Organisational Internal Standards30 Minutes
- 3.2Customer Need Clarification30 Minutes
- 3.3Ways to Confirm Understanding the Customer Need30 Minutes
- 3.4Non-Verbal Communication Skills30 Minutes
- 3.5Closing Organisational Internal Standards30 Minutes
- 3.6CS Video Summary Session 230 Minutes
- 3.7CS Module 2 Test30 Minutes5 Questions
- Session ThreeDEMONSTRATE COMMUNICATION SKILLS IN ORDER TO RESPOND TO A CUSTOMER NEED5
- Session FourPROCESS A QUERY IN ORDER TO RESPOND TO A CUSTOMER NEED7
