Welcome To Customer Service. To view the course outline click on Curriculum Tab.
To enrol on a course click on the “Buy This Course”. If you have already registered, it will take you to the course, if not, it will redirect you to the learner registration page were you will be required to fill in your details and create your free account.
To start with your course click on Curriculum tab and Read Instructions that follow
Course Features
- Lectures 22
- Quizzes 4
- Students 12
- Assessments Self
Curriculum
- 5 Sections
- 22 Lessons
- 10 Weeks
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- Read InstructionsPlease read instructions below1
- Session OneExplain Customer Service6
- Session TwoENGAGE IN AN INTERACTION WITH A CUSTOMER7
- 3.1Opening Organisational Internal Standards30 Minutes
- 3.2Customer Need Clarification30 Minutes
- 3.3Ways to Confirm Understanding the Customer Need30 Minutes
- 3.4Non-Verbal Communication Skills30 Minutes
- 3.5Closing Organisational Internal Standards30 Minutes
- 3.6CS Video Summary Session 230 Minutes
- 3.7CS Module 2 Test30 Minutes5 Questions
- Session ThreeDEMONSTRATE COMMUNICATION SKILLS IN ORDER TO RESPOND TO A CUSTOMER NEED5
- Session FourPROCESS A QUERY IN ORDER TO RESPOND TO A CUSTOMER NEED7
