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      • Customer Service

      Customer Service

      User Avatar
      Michael Nyoni
      communication, service
      (1 review)
      R1,450.00
      cs
      • Overview
      • Curriculum
      • Instructor
      • Reviews

      https://twasa-elearning.co.za/wp-content/uploads/2018/01/41114708.mp3

      Welcome To Customer Service. To view the course outline click on Curriculum Tab.

      To enrol on a course click on the “Buy This Course”. If you have already registered, it will take you to the course, if not, it will redirect you to the learner registration page were you will be required to fill in your details and create your free account.

      To start with your course click on Curriculum tab and Read Instructions that follow

      Course Features

      • Lectures 22
      • Quizzes 4
      • Students 0
      • Certificate Yes
      • Assessments Self
      CoursesserviceCustomer Service
      • Read Instructions 1

        Please read instructions below

        • Lecture1.1
          Instructions 30 min
      • Session One 6

        Explain Customer Service

        • Lecture2.1
          Concept of Good Customer Service 30 min
        • Lecture2.2
          Different Types of Customers 30 min
        • Lecture2.3
          Consequences of Poor Service 30 min
        • Lecture2.4
          Escalation Procedure 30 min
        • Lecture2.5
          CS Video Summary Session 1 30 min
        • Quiz2.1
          CS Module 1 Test 4 questions
      • Session Two 7

        ENGAGE IN AN INTERACTION WITH A CUSTOMER

        • Lecture3.1
          Opening Organisational Internal Standards 30 min
        • Lecture3.2
          Customer Need Clarification 30 min
        • Lecture3.3
          Ways to Confirm Understanding the Customer Need 30 min
        • Lecture3.4
          Non-Verbal Communication Skills 30 min
        • Lecture3.5
          Closing Organisational Internal Standards 30 min
        • Lecture3.6
          CS Video Summary Session 2 30 min
        • Quiz3.1
          CS Module 2 Test 5 questions
      • Session Three 5

        DEMONSTRATE COMMUNICATION SKILLS IN ORDER TO RESPOND TO A CUSTOMER NEED

        • Lecture4.1
          Active Listening 30 min
        • Lecture4.2
          Use of Keywords 30 min
        • Lecture4.3
          Recording Customer Query, Complaint or Request 30 min
        • Lecture4.4
          CS Video Summary Session 3 30 min
        • Quiz4.1
          CS Module 3 Test 3 questions
      • Session Four 7

        PROCESS A QUERY IN ORDER TO RESPOND TO A CUSTOMER NEED

        • Lecture5.1
          Providing an Appropriate Response 30 min
        • Lecture5.2
          Using Appropriate Language 30 min
        • Lecture5.3
          Escalation Plan 30 min
        • Lecture5.4
          Agreement on Follow-up Actions 30 min
        • Lecture5.5
          Feedback to Customer 30 min
        • Quiz5.1
          CS Module 4 Test 4 questions
        • Lecture5.6
          CS Video Summary Session 4 30 min
      author avatar
      Michael Nyoni
        Twasa Training Level 1 BEE Rated & SETA accredited

        Reviews

        Average Rating

        5
        1 rating

        Detailed Rating

        5
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        • Tau Tebogo

          Awesome Stuff

          I like this course. it has answered all the questions I had on how to deal with customers. Thanks...

        • Overview
        • Curriculum
        • Instructor
        • Reviews
        R1,450.00
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