Welcome to Email Etiquette Training. Most employees who work in offices or even off-site engage in a lot of communication via email. It is no surprise that email etiquette is an important skill that employees who use emails to communicate with colleagues, customers, suppliers and other stakeholders require. The course is designed for all employees across different sectors and levels from junior staff all the way to executives. A lot of conflict or customer dissatisfaction can come from the poor use of email by failing to follow the etiquette it requires to make it a time and cost effective method of communication.
Follow the steps below to access your eLearning and have fun!
- You are on this page because you already Registered / Logged in
- Once registration is done click on Profile
- Once you are on your profile click on Settings, then update your Basic Information, please enter your full name(s) and surname as per your Identity Document (ID) and ensure that you click on Display Name Publicly As… and you select your full name and surname as this will be the displayed name on your Certificate of Completion. Click on Update
- Once profile update is done click on courses then select the desired course
- Click on Buy This Course
- Fill in the Billing details
- After completing the billing details click on Place Order
- Twasa (Pty) Ltd Banking Details will appear with your Order Number that you will use as your reference when making payment
- Once we receive payment, we will email you your access Coupon
- Once you receive your coupon, login, click on courses, select your course, click on Buy This Course and enter the coupon code on Click Here To Enter Your Code
- Once you enter your coupon Click on Place Order then Check Out
- Go back to the Courses, click on your selected course and start learning.
- Make sure you click on Complete at the end of each and every session read/studied
- After completing all the sessions, complete the test / quiz but click on next button and not complete until the last question
- Click on Finish Course once you finish the course
- To generate certificate after the course is completed, click on Profile
- Select completed course then click on View Certificate
- Click on Download and Print certificate
To start with your course click on Curriculum tab
Course Features
- Lectures 12
- Quizzes 1
- Duration 50 hours
- Skill level All levels
- Language English
- Students 7
- Assessments Yes
- Email Etiquette Workshop
- 1 – Common Errors Made In Business E-Mails and How to Eliminate These Errors
- 2 – Proof Reading and Correcting eMail
- 3 – Professional Standards When Writing Business E-Mails
- 4 – Re-writing an Unprofessional eMail
- 5 – Legal Aspects of Writing and Sending eMails To External Parties
- 6 – Ways of Cutting down The Amount of eMail You Receive
- 7 – eMail Protocol: Font Type, Font Size & Spacing
- 8 – Create a Subject That Describes the Content Of The eMail
- 9 – When to “CC”, “BCC”, “Reply” and “Reply all”
- 10 – Managing Incoming eMails
- 11 – Internal eMails VS External eMails
- Email Etiquette Quiz
- Download Training Manual (PDF)
