Email Etiquette

Welcome to Email Etiquette Training. Most employees who work in offices or even off-site engage in a lot of communication via email. It is no surprise that email etiquette is an important skill that employees who use emails to communicate with colleagues, customers, suppliers and other stakeholders require. The course is designed for all employees across different sectors and levels from junior staff all the way to executives. A lot of conflict or customer dissatisfaction can come from the poor use of email by failing to follow the etiquette it requires to make it a time and cost effective method of communication.
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Course Features
- Lectures 12
- Quizzes 1
- Duration 50 hours
- Skill level All levels
- Language English
- Students 7
- Certificate Yes
- Assessments Yes
Email Etiquette Workshop
- 1 – Common Errors Made In Business E-Mails and How to Eliminate These Errors
- 2 – Proof Reading and Correcting eMail
- 3 – Professional Standards When Writing Business E-Mails
- 4 – Re-writing an Unprofessional eMail
- 5 – Legal Aspects of Writing and Sending eMails To External Parties
- 6 – Ways of Cutting down The Amount of eMail You Receive
- 7 – eMail Protocol: Font Type, Font Size & Spacing
- 8 – Create a Subject That Describes the Content Of The eMail
- 9 – When to “CC”, “BCC”, “Reply” and “Reply all”
- 10 – Managing Incoming eMails
- 11 – Internal eMails VS External eMails
- Email Etiquette Quiz
Download Training Manual (PDF)