Welcome to Email Etiquette Training. Most employees who work in offices or even off-site engage in a lot of communication via email. It is no surprise that email etiquette is an important skill that employees who use emails to communicate with colleagues, customers, suppliers and other stakeholders require. The course is designed for all employees across different sectors and levels from junior staff all the way to executives. A lot of conflict or customer dissatisfaction can come from the poor use of email by failing to follow the etiquette it requires to make it a time and cost effective method of communication.
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To start with your course click on Curriculum tab
Course Features
- Lectures 12
- Quizzes 1
- Duration 50 hours
- Skill level All levels
- Language English
- Students 7
- Assessments Yes
Curriculum
- 2 Sections
- 12 Lessons
- 10 Weeks
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- Email Etiquette Workshop12
- 1.11 – Common Errors Made In Business E-Mails and How to Eliminate These Errors30 Minutes
- 1.22 – Proof Reading and Correcting eMail30 Minutes
- 1.33 – Professional Standards When Writing Business E-Mails30 Minutes
- 1.44 – Re-writing an Unprofessional eMail30 Minutes
- 1.55 – Legal Aspects of Writing and Sending eMails To External Parties30 Minutes
- 1.66 – Ways of Cutting down The Amount of eMail You Receive30 Minutes
- 1.77 – eMail Protocol: Font Type, Font Size & Spacing30 Minutes
- 1.88 – Create a Subject That Describes the Content Of The eMail30 Minutes
- 1.99 – When to “CC”, “BCC”, “Reply” and “Reply all”30 Minutes
- 1.1010 – Managing Incoming eMails30 Minutes
- 1.1111 – Internal eMails VS External eMails30 Minutes
- 1.12Email Etiquette Quiz16 Questions
- Download Training Manual (PDF)1
